Предмет:
Английский язык
Тема:
Профессионально-деловая сфера
Вопрос:

Выберите реплику, наиболее соответствующую ситуации общения.
Business partner 1: «Items 2.5 and 2.6 lacked in the consignment of the equipment».
Business partner 2: «_______________».

Ответы:
+ We apologize for the oversight. It won’t happen again.
− It’s not our problem.
− Is this our problem?
− I don’t understand your problem.
Решение:
Чтобы правильно выполнить задание, необходимо иметь общие знания о правилах речевого этикета в ситуациях профессионально-деловой сферы общения.
Профессионально-деловая сфера коммуникации непосредственно связана с профессиональной деятельностью коммуникантов и предполагает преимущественно служебно-деловой стиль общения. Использование профессионального этикета способствует эффективности выполнения профессиональных функций, а также содействует установлению и развитию отношений сотрудничества и партнерства между коллегами, руководителями и подчиненными, партнерами, конкурентами.
В приведенном диалоге между бизнес-партнерами правильным вариантом ответа является:
Business partner 1: «Items 2.5 and 2.6 lacked in the consignment of the equipment» («В партии оборудования не хватает позиций 2.5 и 2.6»).
Business partner 2: «We apologize for the oversight. It won’t happen again» («Мы приносим извинение за эту оплошность. Этого больше не случится»).
Учитывая уровень участников коммуникации и ситуацию общения, можно сказать, что остальные реплики либо звучат недостаточно вежливо («It’s not our problem», «Is this our problem?»), либо не соответствуют поставленной речевой задаче («I don’t understand your problem»).
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