Предмет:
Английский язык
Тема:
Профессионально-деловая сфера
Вопрос:

Выберите реплику, наиболее соответствующую ситуации общения.
Director General: «The results of your department are not so good as it was expected».
Manager: «_______________».

Ответы:
+ Sorry to hear that. We will do our best to improve the situation.
− Is this a joke?
− Don’t say that!
− It’s your fault!
Решение:
Чтобы правильно выполнить задание, необходимо иметь общие знания о правилах речевого этикета в ситуациях профессионально-деловой сферы общения.
Профессионально-деловая сфера коммуникации непосредственно связана с профессиональной деятельностью коммуникантов и предполагает преимущественно служебно-деловой стиль общения. Использование профессионального этикета способствует эффективности выполнения профессиональных функций, а также содействует установлению и развитию отношений сотрудничества и партнерства между коллегами, руководителями и подчиненными, партнерами, конкурентами.
В приведенном диалоге между генеральным директором и управляющим правильным вариантом ответа является:
Director General: «The results of your department are not so good as it was expected» («Результаты работы Вашего отдела не так хороши, как ожидалось»).
Manager: «Sorry to hear that. We will do our best to improve the situation». («Очень жаль. Мы сделаем все возможное, чтобы исправить ситуацию»).
Учитывая уровень участников коммуникации и ситуацию общения, можно сказать, что остальные реплики либо не соответствуют поставленной речевой задаче («Is this a joke?»), либо невежливы («Don’t say that!», «It’s your fault!»).
ответ тест i-exam
Похожие вопросы:
Прочитайте текст.
This is a fairly typical film set. On this film set, the director, John, is the boss. He’s like the managing director of a company. He’s responsible for making sure the film is made on time and to budget. The producer is really in charge of the business. In a normal company, he would be the chairperson. Our producer’s name is Sam and he is responsible to the studio.
There are a lot of people involved in making a film. The camera operator is called Steve. He does all the filming and he’s responsible to John. The sound recordist is Emma - she works closely with Steve. Her job is to record everything the actors say. Then there’s Tony, the electrician. He looks after the equipment. Martin, the grip, organizes all the practical things and deals with any problems.
Finally, there’s me. My name’s Pat and I’m the assistant director. I help John, the director. I’m responsible for the rest of the crew, including Tony and Martin. My job is to make sure that everyone is in the right place at the right time and that they know what to do.
Ответьте на вопрос:
Who is in charge of a film set?
Прочитайте текст и выполните задания
THE “FIVE M’S”

1. Production management’s responsibilities are summarized by the “five M’s”: men, machines, methods, materials, and money. “Men” refers to the human element in operating systems. Since the vast majority of manufacturing personnel work in the physical production of goods, “people management” is one of the production manager’s most important responsibilities.

2. The production manager must choose the machines and methods of the company, first selecting the equipment and technology to be used in the manufacture of the product or service and then planning and controlling the methods and procedures for their use. The flexibility of the production process and the ability of workers to adapt to equipment and schedules are important issues in this phase of production management.

3. The production manager’s responsibility for materials includes the management of flow processes—both physical (raw materials) and information (paperwork). The smoothness of resource movement and data flow is determined largely by the fundamental choices made in the design of the product and in the process to be used.

4. The manager’s concern for money is explained by the importance of financing and asset utilization to most manufacturing organizations. A manager who allows excessive inventories to build up or who achieves level production and steady operation by sacrificing good customer service and timely delivery runs the risk that overinvestment or high current costs will wipe out any temporary competitive advantage. Although the five M’s capture the essence of the major tasks of production management, control summarizes its single most important issue. The production manager must plan and control the process of production so that it moves smoothly and meets cost and quality objectives. Process control has two purposes: first, to ensure that operations are performed according to plan, and second, to monitor and evaluate the production plan to see if it can be modified.

‘Production management’, Encyclopaedia Britannica Deluxe Edition, 2004 CD-ROM
Укажите, какой части текста (1, 2, 3, 4) соответствует следующая информация

Production process that runs without a hitch is the principle aim of a production manager.
Прочитайте текст и выполните задания.
Teaching
1. Good teaching is not a matter of techniques or methods, for, as curriculum is not education, so method is not teaching. Research indicates that good teachers cannot be differentiated on the basis of «teaching methods». The method is inseparable from the person of the teacher; in fact, the person of the teacher is more important than the method. 2. The good teacher is not an instructor, who simply provides information, facts and knowledge but a facilitator of learning for the student. Good teachers are not those who are simply experts in subject matter, or experts in teaching methods, or curriculum experts, or who utilize the most resources, such as audiovisual aids.
3. The best teacher is one who, through establishing a personal relationship, frees the student to learn. Learning can only take place in the student and the teacher can only create the conditions for learning. The atmosphere created by a good interpersonal relationship is the major condition for learning.
Определите основную идею текста.
Прочитайте текст и выполните задания.
Teaching
1. Good teaching is not a matter of techniques or methods, for, as curriculum is not education, so method is not teaching. Research indicates that good teachers cannot be differentiated on the basis of «teaching methods». The method is inseparable from the person of the teacher; in fact, the person of the teacher is more important than the method.
2. The good teacher is not an instructor, who simply provides information, facts and knowledge but a facilitator of learning for the student. Good teachers are not those who are simply experts in subject matter, or experts in teaching methods, or curriculum experts, or who utilize the most resources, such as audiovisual aids.
3. The best teacher is one who, through establishing a personal relationship, frees the student to learn. Learning can only take place if the student and the teacher can create the conditions for learning. The atmosphere created by a good interpersonal relationship is the major condition for learning.
Определите, какое утверждение соответствует содержанию текста.
Прочитайте текст
Veronique Feldmann
“I work in the Supplements Department. I’m the Advertising Coordinator, and my work is to produce the advertising supplements. A supplement is like a newspaper inside a main newspaper and we call it a “sponsored section” because it is financed by the advertisers. We only have these supplements if we can sell enough advertising. For a sponsored section we think of an idea, then we sell the advertising space and get articles, photographs, illustrations. Then we do the layout. We put the whole supplement together in this department. The supplements don’t appear every day – we usually do about 200 a year.”
Ответьте на вопрос
What is a supplement?
Прочитайте текст и выполните задания.
Sсhool psychology
1. School psychologists deal largely with psychological testing and student consultation in elementary and secondary schools. Psychological testing is the systematic use of tests to quantify psychological behaviour, abilities, and problems and to make predictions about psychological performance. Tests fall into three general categories.
2. An aptitude test is to measure one’s level of intelligence. An intelligence quotient (IQ) test is a good example of this type. By measuring an individual’s IQ, the test-giver hopes to predict the subject’s future ability to learn and reason. A second category is the achievement test, which assesses the subject’s present level of academic or intellectual accomplishment. Tests of personality form the third general category. A personality test is to reveal a person’s moods, attitudes, opinions, motivations, and style of thinking, speaking, and acting. Personality tests are used by mental health clinics and psychiatric to help diagnose mental disorders.
3. Counseling is the process of helping a student discover and develop his educational, vocational, and psychological potentialities and thereby to achieve an optimal level of personal happiness and social usefulness. The counselor`s goal is generally to orient the student toward opportunities that can best guarantee fulfillment of his personal needs and aspirations. The counselor usually attempts to clarify the student`s own thinking rather than to solve his problems.
Определите основную идею текста.